Spectora Spotlight with Kevin Wagstaff

Jamie Ward: Is answering your own phone hurting your company?

October 10, 2018

This week on Spectora Spotlight we are joined by Jamie Ward, owner of Simple Solutions Call Center. We had a great conversation and covered a number of topics that home inspectors at any stage might be interested in, such as:

Common mistakes inspectors are making in terms of answering the phone, responding to leads, etc.

When call centers are appropriate for inspectors.

Phone demeanor, language and upselling.

Being a woman in this male-dominated industry.

And much more!

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