We were lucky to have Melissa Coon of the Inspection Connection in Guthrie, OK on the podcast. She is a very sharp businesswoman, home inspector and also serves on the home inspection examiner's committee so she sees her fair share of reports that receive complaints. Oh and she also teaches a new home inspector class. So she definitely knows the industry.
We get into the current competitive landscape with new inspectors getting in the business (aka Cheap Charlies), how to limit your liability with shorter reports, a race to the bottom on pricing, being a woman in a male-dominated industry, and how we can raise the profile of our industry with more professionalism.
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